RevNet Frequently Asked Questions

System Information

What system requirements are recommended to operate RevNet?

You must have a PC and access to the Internet. To run RevNet efficiently, we suggest that you will need as a minimum:

  • Intel Pentium II computer with 64mb of RAM or greater;
  • Microsoft Windows 95 or later;
  • Internet Browser (version Microsoft IE 5.0) with a cipher strength of 128-bit encryption;
  • Internet Connection via 56K modem or better; and
  • Adobe Acrobat Reader.

What if I do not have sufficient hardware/software at my office?

If you do not have sufficient hardware or software to operate RevNet, terminals are available in Taxpayer Hall, Ground Floor, 200 Victoria Square, Adelaide and also at the Lands Titles Office, 101 Grenfell St Adelaide, for you to access RevNet.

Is the system fast/efficient during periods of peak usage?

As with any Internet program, speed depends on various external factors to RevNet, such as configuration of PC, modem, telecommunication lines, Internet service provider, etc.

Taking these factors into account, RevenueSA endeavours to ensure that the system is as fast and efficient as is practicable, providing you have the recommended hardware and software requirements and a reliable Internet service provider.

What sort of security is being offered with the Internet?

To ensure confidentiality of information transferred over the Internet, RevNet utilises 128 bit Secure Socket Layer (SSL) line encryption. Files transferred from RevNet to RevenueSA containing agent/taxpayer information are encrypted. Where payments are made through RevNet the files transferred across the Internet contain no specific bank account details, only account descriptions.

Is RevNet available at all times?

Whilst RevenueSA makes every endeavour to ensure RevNet is available as often as possible, there are times when planned and unplanned outages can occur.

Planned outages fall into two categories:

  1. If maintenance needs to be performed to RevNet, RevenueSA will advise RevNet users of the outage as early as possible by posting a message on the RevNet home page. RevenueSA understands that the timing of these outages are sometimes inconvenient and will make every effort to ensure that these outages are kept to a minimum.
  2. A maintenance outage occurs weekly between the hours of 10.00 pm Saturday to 10.00 am Sunday to ensure RevNet provides an optimum service. In addition, requesting and updating of certificates in the RevNet Certificates component is unavailable each week from 9.00 am Saturday to 10.00 am Sunday. Availability of RevNet during this time cannot be guaranteed and RevNet users are encouraged to utilise alternative times for processing.

Unplanned outages - whilst RevenueSA takes every precaution to ensure the availability of RevNet, unforeseen outages can occur with no notice.

What happens if RevNet or the Internet is not working?

If RevNet or the Internet is not functioning, please contact RevenueSA on (08) 8207 2333 during business hours (Monday to Friday 8.30 am to 5.00 pm) so that alternative arrangements can be made where applicable.

Stamp Duty users can process documents using the Periodic Return Arrangement (PRA), a paper based process. These documents are entered into RevNet by the agent once the system is available again. Refer to the RevNet Stamp Duty Guidelines for more information regarding using PRA.

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