This is your Electronic Payment Authority (Direct Debit) Service Agreement with RevenueSA. It explains what your obligations are when entering into an Electronic Payment Authorisation (EPA). It also details what our obligations are to you as your Electronic Payment Authorisation provider. Please keep this agreement for future reference.
You will be deemed to have given approval to debit the nominated financial institution account upon authorising an amount via RevenueSA Online.
RevenueSA cannot and will not independently debit the nominated account for any other amount than that authorised by the user.
If the payment authorised via RevenueSA Online is not on a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
An EPA remains in force until it is cancelled. If you wish to cancel, contact RevenueSA on the contact details listed below (under disputes).
If you wish to stop any individual payment, you must notify RevenueSA via email within the same business day you authorised the payment. If the payment is not authorised on a business day, contact RevenueSA on the following business day.
If you change your account and want to continue using EPA, you will need to complete an Update RevenueSA Online Bank Account form.
We may vary any details of this agreement or the Electronic Payment Authorisation at any time by giving you at least fourteen (14) days written notice.
The current version of this agreement and Electronic Payment Authorisation is published on this page.
It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the authorised amount via RevenueSA Online.
If there are insufficient clear funds in your account to meet a debit payment:
You should check your account statement to verify that the amounts debited from your account are correct.
If you believe that there has been an error in debiting your account, you should notify RevenueSA in writing on the contact details listed below:
Fax: 08 8226 3805
GPO Box 1353
ADELAIDE SA 5001
or by telephoning RevenueSA on (08) 8207 2333 during business hours, telephone enquiries will need to be accompanied with a written request for investigation purposes.
If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
We will make every attempt to ensure that payment disputes are resolved within three (3) business days.
Alternatively you can take it up directly with your financial institution.
You should check:
We will keep any information (including your account details) in your Electronic Payment Authorisation confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
We will only disclose information that we have about you: