Problems Logging In

 

RevNet doesn't seem to be working correctly on my Internet browser
Error message is displayed stating: Login Error
Need to reset your password
You are being re-directed to a Government Authentication Page

 


RevNet doesn't seem to be working correctly on my Internet browser.

For RevNet to work correctly, we recommend that you will need as a minimum Microsoft Internet Explorer 5.0 with a cipher strength of 128-bit encryption . You will also need to setup your Internet browser with specific attributes. Access the Check My Browser function to check your browser's attributes.


Error message is displayed stating: Login Error


Please ensure you are:

  • entering the correct username;
  • entering the correct password; and
  • using the correct case (ie. upper case, lower case or a mixture of both).

If you continue to experience difficulties logging on, please reset your password as per the instructions shown below.


Need to reset your password

If you forget the password associated with your RevNet login you can have it reset automatically by clicking the “Reset RevNet Password?” link on the RevNet logon page.


The following screen will appear when the “Reset RevNet Password?” link is pressed.


In the “Email Address” field enter the email address recorded in RevNet, then click on the “Reset” button. Your password will be reset and an email will be sent to you with your username and temporary password.

You are being re-directed to a Government Authentication Page


If you are being re-directed to a Government Authentication page, this means AUSkey has been installed on your computer.

You have the option to either use your AUSkey or RevNet logon details to log onto RevNet.

Further information on using either option with AUSkey can be found here.

If you continue to experience any problems accessing RevNet, please contact RevenueSA by email at revnet@sa.gov.au or on (08) 8207 2333 during business hours (Monday – Friday 8.30am to 5.00pm).

If you have tried the above suggestions and are still experiencing problems accessing RevNet, please contact the RevNet Helpline:

Telephone: (08) 8207 2333 during business hours (Monday to Friday 8.30 am to 5.00 pm)

or

Email: revnet@sa.gov.au